Customer Care

Terms & Conditions

Practical details for ordering, shipping, returns and how we look after your information, written with the same care we bring to the products.

These terms apply when you browse this website or place an order with THÉ LIMPIDÉ. By using the site, you agree to the conditions below.

Products and availability

Our products are made in small batches. Availability, packaging and pricing may change without notice. We do our best to keep product information accurate, but natural materials can vary slightly between batches.

Ordering and payment

Orders are confirmed after payment is successfully processed. If we cannot fulfil an item, we will contact you to arrange a refund, substitution or store credit.

Product use

Information on this site is general and is not medical advice. Plant-based products and essential oils should be used with care and kept away from children and pets. If pregnant, nursing, managing a medical condition or using oils around animals, seek professional advice first.

Website use

You may not copy, reproduce or misuse website content, imagery, branding or product descriptions without written permission.

Contact

For questions about these terms, email hello@thelimpide.com.au.

Need a hand?

We can help with an order, ingredient question or return.

Send us a note and include your order number if you have one. We read every message by hand.

Contact the studio